1 What GreenHand delivers
GreenHand is an online marketplace that connects South African homeowners ("Clients") with independent, verified garden service professionals ("Gardeners"). What you pay for is a garden service, such as lawn mowing, hedge trimming, planting, weeding, irrigation, tree felling, pest control or general garden maintenance, performed at your property.
GreenHand delivers services, not physical products. Nothing is posted, couriered or shipped to you. There are no delivery/shipping fees and you do not provide a delivery address for goods, only the address at which the garden work is to be carried out.
2 How a service is delivered
- You post a job describing what you need, at no cost.
- Local Gardeners send you quotes. You compare them and accept the one you prefer. Only Gardeners we have verified can be booked.
- The Gardener confirms the booking and you pay. Funds are held securely under Payment Protection via our payment provider. The Gardener is not paid until the work is done and you approve it, or 72 hours after it is marked complete if you raise nothing (section 4).
- The assigned Gardener attends your property on the agreed date and time and performs the work. GPS check-in confirms their arrival.
- The Gardener marks the job complete and uploads photos. You confirm completion, and the held funds are released.
3 Delivery timeframes
- Services are delivered on the scheduled booking date and time agreed between you and the Gardener at the time of booking.
- Depending on availability and the urgency you select, this is usually within a few days of accepting a quote. Same-day or next-day service may be available for urgent jobs.
- Recurring bookings (weekly, fortnightly or monthly) are delivered on the agreed repeating schedule.
- If a Gardener needs to reschedule (for example due to weather or illness), they should message you through GreenHand so you can agree a new date. If you cannot agree one, contact support and, because the change came from the Gardener, you receive a full refund.
4 Confirmation of delivery
Each completed job is documented in the app with GPS check-in/check-out times and photos of the work. You confirm delivery by approving the completed job from your dashboard. This confirmation is what releases payment to the Gardener.
If you do not confirm or raise a dispute within 72 hours of the job being marked complete, it is automatically confirmed as delivered and the held funds are released.
5 Service area
GreenHand currently operates across Gauteng, South Africa, including Johannesburg, Pretoria, Sandton, Centurion, Midrand, Randburg, Roodepoort, Benoni, Boksburg and Germiston, and is expanding. Availability of Gardeners depends on your specific location.
6 If a service is not delivered
If a Gardener does not attend or the work is not carried out, you are protected: your money remains held under Payment Protection and has not been paid out. You may rebook with another Gardener or request a refund. See our Refund & Cancellation Policy for full details.
